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Have you ever experienced breaking your phone, tablet, laptop or any device for that matter? Cracking the device's screen or creating a dent in its shell. What was your reaction? did you take the device in to get it fixed? Personally I like to be very careful when it comes to devices and in general I always put screen protectors and cases on every one. The only device that I have ever smashed was years ago with my iPod I managed to smash the screen at least 3 times and got it fixed every time.
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I've never experienced breaking my phone (at least, not yet). I'm not particularly rough with my phone.
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I've never broken a device through my own fault. I did have a problem with the battery of my phone where it had expanded and was pushing the back out. Managed to get Samsung to fix that.
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Yeah, that sounds like a defective battery and that sounds like something they should have fixed or replaced or whatever.